Return and Refund Policy

Thank you for shopping at OpenSeaFishMarket.

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator and the company’s hired consultants.

The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Open Sea Fish Market, 6 Hancock Street, Dorchester, MA 02125.

• “Goods” refer to the items offered for sale on the Service.

• “Orders” means a request by You to purchase Goods from Us.

• “Service” refers to the Website.

• “Website” refers to Open Sea Fish Market. Accessible from www.openseafishmarket.com.

• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

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You are entitled to cancel Your Order within 24 hours or by delivery time without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which You have purchased Goods or by the delivery time, or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: dorchester.opensea@gmail.com

By visiting this page on our website: http://www.openseafishmarket.com

By phone number: 617-506-1655

By mail: 6 Hancock Street, Dorchester, MA 02125

 

We will reimburse You no later than 15 business days from the day on which We receive the returned Goods or proof the Goods we damaged and are not suitable for consumption. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Prepared or Prepackaged Food (non-Frozen)

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To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third-party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 24 hours.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
6 Hancock Street Dorchester, MA 02125

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual proof the Goods were damaged or proof of received return delivery.

 

When submitting a refund, the following rules apply:

• You can only refund a transaction that has been previously authorized using the payment gateway (online or in-store).

• The original transaction that you wish to refund must have a status of Settled Successfully. You cannot issue refunds against unsettled, voided, declined, or errored transactions.

• The refund transaction must be issued within 24 hours of the date the original transaction was settled.

• A refund transaction cannot exceed the amount of the original transaction.

• The payment method provided in the refund transaction must match the payment method that was provided in the original transaction. You must provide the last four digits of a masked credit card or bank account number from the original transaction.

• Proof of the sold Goods are damaged and/or not suitable for consumption.

 

Order & Delivery Errors

If you receive Goods that are different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order. In case it is Our mistake, we will schedule another delivery for the correct Goods or give you permission to come pick up the correct food item right away. We will only replace the Goods with the same Goods or provide refund or store credit if the Goods is out of stock.